Official User Agreement - Please read carefully before using our services
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
You must be at least 21 years old and a resident of Indonesia to register and play on dewahk
Each person may maintain only one account. Multiple accounts will be suspended and funds forfeited
Identity verification is required before first withdrawal to comply with legal requirements and prevent fraud
We prohibit bonus abuse, collusion, and fraudulent activity. Violations result in account closure and forfeiture
We provide tools for deposit limits, self-exclusion, and session controls to promote safe, sustainable play
We may update these Terms at any time. Continued use after changes constitutes acceptance of the new terms
For purposes of these Terms and Conditions:
By creating an account on dewahk, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and dewahk. If you do not agree with any provision of these Terms, you must not register an account or use our services.
You also agree to comply with our Privacy Policy, Responsible Gaming policy, and any game-specific rules published on our platform. These documents are incorporated by reference into these Terms and form part of the overall agreement. We reserve the right to update, modify, or replace these Terms at any time. Material changes will be communicated via email or prominent notice on our website. Your continued use of dewahk services after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
These Terms govern your use of dewahk regardless of how you access our platform - whether through desktop browser, mobile browser, or any third-party application. By registering, you represent that you have the legal capacity to enter into this binding agreement under Indonesian law.
To register an account and use dewahk services, you must meet all of the following eligibility criteria:
You must be at least twenty-one (21) years of age. Online gambling is restricted to adults only. We strictly enforce age verification through our KYC process. Any person under 21 years old who attempts to register or use our services will have their account immediately suspended and any funds forfeited. If we discover that a minor has created an account, we will close the account, void all transactions, and report the incident to appropriate authorities if necessary.
You must be a legal resident of Indonesia. Our services are designed specifically for the Indonesian market and comply with applicable Indonesian regulations. You are responsible for ensuring that your use of dewahk services is legal in your specific location within Indonesia. If you travel outside Indonesia, you may not access or use our services from jurisdictions where online gambling is prohibited.
You must have the legal capacity to enter into binding contracts under Indonesian law. You represent that you are not under any legal disability or restriction that would prevent you from entering this agreement. You are personally responsible for ensuring that your use of our services does not violate any applicable laws or regulations in your jurisdiction.
Each individual person may maintain only one dewahk account. Creating multiple accounts, whether under different names, addresses, or email addresses, is strictly prohibited. We employ sophisticated fraud detection systems to identify duplicate accounts. If we detect multiple accounts belonging to the same person, all accounts will be suspended, bonus funds forfeited, and legitimate winnings may be withheld. You may not allow any other person to use your account.
We reserve the right to request documentation at any time to verify your age, identity, residency, and source of funds. Failure to provide requested documentation within 30 days may result in account suspension and forfeiture of funds. All information you provide must be accurate, current, and complete.
To create a dewahk account, you must complete our online registration form providing accurate personal information including full legal name, date of birth, residential address, email address, and mobile phone number. All information must match official identity documents. Providing false, misleading, or incomplete information is grounds for immediate account closure.
During registration, you will create a unique username and strong password. Your username cannot be offensive, impersonate another person or entity, or violate any trademark rights. We reserve the right to reject or require changes to inappropriate usernames.
You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or account access with any third party. You are liable for all activity that occurs under your account, whether authorized by you or not. If you suspect unauthorized access to your account, you must immediately change your password and notify our customer support team.
We recommend enabling two-factor authentication (if available) and using a unique password not used on other websites. Never access your account from public or shared computers, and always log out after each session. dewahk will never ask you for your password via email, phone, or live chat.
Before processing your first withdrawal, we require identity verification (KYC) to comply with anti-money laundering regulations and prevent fraud. You must provide clear copies or photos of:
Verification typically completes within 1-24 hours. Accounts that do not complete KYC within 30 days of the first withdrawal request will be restricted. All submitted documents are encrypted and stored securely in compliance with our Privacy Policy.
dewahk accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and credit/debit cards (Visa, Mastercard). Minimum deposit is Rp 50,000. Maximum deposit limits vary by payment method and account status. Deposits are credited to your account instantly in most cases.
All deposits must originate from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will be refunded minus processing fees. You may not deposit funds derived from illegal activities, and we reserve the right to request proof of source of funds.
Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise arranged with customer support for security reasons. Minimum withdrawal is Rp 100,000. Maximum withdrawal limits apply based on account verification level and payment method. Most withdrawals to Indonesian banks process within 3 minutes during business hours.
First-time withdrawals require completed KYC verification. Withdrawals of bonus funds or winnings from bonuses are subject to wagering requirements as specified in the applicable bonus terms. We reserve the right to request additional verification documents before processing large withdrawals or withdrawals exhibiting unusual patterns.
dewahk does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees. All transactions are conducted in Indonesian Rupiah (IDR). If you deposit using a payment method denominated in another currency, your bank's exchange rate and fees will apply.
To comply with anti-money laundering regulations, you must wager deposited funds at least once before requesting withdrawal. Deposits and immediate withdrawals with little or no gameplay are flagged as potential money laundering and will be investigated. We reserve the right to reverse withdrawals and close accounts engaged in suspicious financial activity.
dewahk offers various bonuses and promotions including welcome bonuses, deposit bonuses, free spins, cashback, and loyalty rewards. All bonuses are subject to specific terms and conditions that are published with each promotion. It is your responsibility to read and understand the terms before accepting any bonus.
Most bonuses are subject to wagering requirements, which specify the number of times you must bet the bonus amount (or bonus plus deposit) before associated winnings can be withdrawn. Wagering requirements vary by promotion and game type. Not all games contribute equally to wagering requirements - slots typically contribute 100%, while table games and live dealer games may contribute less or be excluded entirely.
Bonuses are intended for recreational players only. The following activities constitute bonus abuse and will result in forfeiture of bonuses, associated winnings, and potential account closure:
If there is any conflict between these general Terms and specific bonus terms, the specific bonus terms take priority for matters related to that particular promotion. Bonuses are discretionary and may be modified, cancelled, or withdrawn at any time. We reserve the right to exclude any player from promotional offers at our discretion.
All games on dewahk operate using certified Random Number Generators (RNG) or, in the case of live dealer games, real physical equipment operated by professional dealers. Game outcomes are determined randomly and cannot be predicted or manipulated. We do not influence individual game results.
For sports betting markets, official league and competition rules apply. In the event of postponements, cancellations, venue changes, or other disruptions, our specific sports betting rules govern bet settlement. These rules are published in our sportsbook section. Bets on cancelled or postponed events are typically voided and stakes refunded unless otherwise specified.
In the event of technical malfunction, game error, incorrect odds display, or any other system error that affects game outcomes or bet settlement, we reserve the right to void affected bets and correct accounts to their proper state. This includes obvious pricing errors (palpable errors) where odds are clearly incorrect due to human or technical error.
We take game integrity seriously and employ monitoring systems to detect irregular betting patterns. If we suspect match-fixing, insider information, or other integrity concerns, we reserve the right to void related bets and report the matter to appropriate sports governing bodies or law enforcement.
Maximum win limits may apply to specific games, bets, or promotions. Our maximum liability per customer per day is capped at amounts specified in game rules or promotional terms. In the event of unusually large wins resulting from system errors, we reserve the right to void the results and restore accounts to their correct balance.
The following activities are strictly prohibited and constitute grounds for immediate account suspension, forfeiture of funds, and potential legal action:
Engaging in any prohibited activity will result in immediate account suspension. All funds in the account, including deposits and winnings, may be forfeited. We may report criminal activities to law enforcement authorities. Banned users may not create new accounts, and any subsequent accounts will be closed upon discovery.
dewahk services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
While we strive for 99.9% uptime, we do not guarantee uninterrupted or error-free operation of our platform. We are not liable for service interruptions caused by technical failures, maintenance, third-party service disruptions, internet connectivity issues, force majeure events, or circumstances beyond our reasonable control.
Our liability for any claim arising from your use of dewahk services is limited to the amount of funds in your account at the time of the incident, or the amount in dispute, whichever is lower. We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to loss of profits, data, or business opportunities.
dewahk may contain links to third-party websites or integrate third-party game content. We are not responsible for the content, privacy practices, or terms of service of third-party sites. Your use of third-party sites is at your own risk and subject to their terms.
You agree to indemnify, defend, and hold harmless dewahk, its operators, affiliates, and employees from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of our services, or your violation of any rights of third parties.
You may close your account at any time by contacting customer support. Before closure, you must withdraw all remaining funds. Once closed, your account cannot be reopened. If you wish to self-exclude for responsible gaming reasons, please see our Responsible Gaming page for permanent exclusion options.
We reserve the right to suspend, restrict, or close your account at any time for violation of these Terms, suspicious activity, fraud investigation, or any other reason we deem necessary to protect our business or comply with legal obligations. Suspended accounts may have deposits and withdrawals frozen pending investigation.
Upon account closure or termination:
If your account is closed for fraud or Terms violations, we reserve the right to withhold any remaining balance. You remain liable for any amounts owed to dewahk at the time of closure.
These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any dispute arising from or related to your use of dewahk services shall be subject to the exclusive jurisdiction of the courts of Indonesia.
Before pursuing any formal legal action, you agree to first contact our customer support team to attempt to resolve the dispute informally. We will make good-faith efforts to resolve complaints quickly and fairly. Most issues can be resolved through direct communication.
If you have a complaint about our services, please submit it in writing via email to our support team. We will acknowledge receipt within 48 hours and provide a substantive response within 7 business days. Complex matters may require additional investigation time. We maintain records of all complaints and their resolutions.
For disputes that cannot be resolved through our complaint process, you agree to submit to binding arbitration under the rules of the Indonesian National Board of Arbitration (BANI). The arbitration will be conducted in Indonesian language in Jakarta, Indonesia. The decision of the arbitrator is final and binding on both parties.
You agree to resolve disputes with dewahk individually and waive any right to participate in class-action lawsuits or class-wide arbitration. This waiver applies to the fullest extent permitted by law.
For questions about these Terms and Conditions, our services, or your account, please contact us through the following channels:
Our Indonesian-speaking customer support team is trained to assist with account issues, payment questions, technical problems, bonus inquiries, and general platform navigation. For legal inquiries or formal complaints, please use email and clearly mark your message as "Legal Inquiry" or "Formal Complaint" in the subject line.
All information you provide is subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By accepting these Terms, you also consent to our data handling practices as described in the Privacy Policy. For privacy-related questions, please refer to our Privacy Policy page or contact our Data Protection Officer via email.
We may modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be announced through prominent notice on our website and via email to registered users. The "Last Updated" date at the top of this document indicates when the most recent changes were made. Your continued use of dewahk services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with updated Terms, you must close your account and cease using our services.
We recommend reviewing these Terms periodically to stay informed of any changes. Significant modifications to eligibility requirements, payment terms, dispute resolution procedures, or limitations of liability will be highlighted in update notifications.
Our support team is available 24/7 to clarify any aspect of these Terms and Conditions